Privacy Policy

Last updated: May 6, 2026

Fluid Plumbing, Electrical & Air Conditioning is committed to protecting your privacy and handling personal information in a transparent and responsible manner.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with our website or engage our services.

1. Who We Are

Fluid Plumbing, Electrical & Air Conditioning is operated by:

Fluid Plumbing, Electrical & Air Conditioning
ABN: 77 400 231 927

Fluid Plumbing, Electrical & Air Conditioning acts as trustee for the Fluid Plumbing Trust.

This Privacy Policy applies to all personal information collected by Fluid Plumbing, Electrical & Air Conditioning through this website and related communications.

2. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name
• Phone number
• Email address
• Address or service location
• Details relating to enquiries, quotes, or plumbing, electrical and air conditioning services
• Any other information you voluntarily provide

We only collect personal information that is reasonably necessary to provide our services or respond to enquiries.

3. How We Collect Personal Information

Personal information may be collected when you:

• Submit an enquiry through our website
• Contact us by phone, email, or online form
• Request a quote or book a service
• Engage us to provide plumbing, electrical and air conditioning services

We may also collect limited technical information (such as IP address or browser type) for website analytics and performance monitoring.

4. How We Use Personal Information

We use personal information to:

• Respond to enquiries and service requests
• Provide plumbing, electrical and air conditioning services
• Prepare quotes, invoices, and job documentation
• Communicate with customers regarding services
• Improve our website and customer experience
• Meet legal and regulatory obligations
  We do not sell personal information.

We may also use personal information to support advertising and marketing activities, including measuring advertising performance and showing relevant ads, where permitted by law.

5. Disclosure of Personal Information

We may disclose personal information:

• To employees or contractors involved in providing plumbing, electrical and air conditioning services
• To service providers who assist with business operations (e.g. booking systems, analytics, call tracking, IT providers)
• Where required or authorised by law

All reasonable steps are taken to ensure third parties handle personal information securely and in accordance with privacy obligations.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Personal information is stored securely and accessed only where necessary for legitimate business purposes.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

• Understand how visitors use the website
• Monitor website performance
• Improve functionality and content

Website tracking technologies may also be used to measure advertising effectiveness and improve the relevance of marketing content.

You can control or disable cookies through your browser settings.

8. Advertising and Marketing Technologies

We may use advertising and marketing technologies, including services provided by Google and Meta (such as Google Ads and Meta Ads), to:

• Understand how users interact with our website after viewing or clicking advertisements
• Measure the effectiveness of our advertising campaigns
• Deliver more relevant advertising based on user behaviour and interests

These services may use cookies, pixels, tags, and similar technologies to collect information such as:

• Pages visited on our website
• Time spent on pages
• Actions taken (such as form submissions)
• Device and browser information
• IP address

This information may be used to build audiences for advertising, including remarketing and lookalike audiences, and to show ads to users on other websites and platforms.

We do not use this information to personally identify individuals and do not sell personal information.

You can control how your information is used for advertising purposes by adjusting your browser settings, managing cookie preferences, or using the settings provided by third-party platforms such as Google and Meta.

9. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us.

We will respond within a reasonable timeframe, subject to legal requirements.

10. Privacy Complaints

If you believe we have breached your privacy rights, please contact us so we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on this website.

12. Contact

For privacy-related enquiries, please contact Fluid Plumbing, Electrical & Air Conditioning using the contact details provided on this website.